Chase just might have the most organized operation, and they need to. They own both Washington Mutual and EMC Mortgage - making them one of the largest servicing operations in the country. One thing that's unique about Chase is their Homeownership Centers. They have 4 such centers in Northern California, 3 in Southern Cal, and 17 others around the country. They have a website dedicated to this operation as well.
Please click the links below to get more information on Chase
Chase Resource Page (Borrower Downloads)